FAQ
Welcome to our FAQ page. Here you will find answers to common questions about ordering, shipping, returns, and customer support. If you need help with anything else, please reach out to our team.
1) How long does delivery take?
Orders are typically processed and delivered within the timeframes below.
- Handling time is 1 to 2 business days.
- Transit time is 6 to 8 business days.
- Estimated total delivery time is 7 to 10 business days.
For more information, please review our Shipping Policy.
2) Do you offer free shipping?
Yes. We provide free shipping on all orders delivered within the United States. For details, please review our Shipping Policy.
3) Where is your business based?
We are a U.S. based online store offering a curated selection of quality products. We operate online only and ship directly to customers.
4) What should I do if my item arrives damaged or defective?
If your item arrives damaged or faulty, please contact us as soon as possible. We will work with you to arrange a replacement or another solution in line with our Return Policy.
5) Can I cancel my order after placing it?
Yes. You can request a cancellation within 24 hours of purchase. Please contact us as soon as possible so we can help before your order is processed.
6) What is your return policy?
We offer a straightforward return process. For eligibility details and instructions, please visit our Return Policy page.
7) When will I receive my refund?
Once your return is received and approved, refunds are issued within 7 business days to the original payment method. Processing times can vary depending on your bank or payment provider.
8) How can I contact customer support?
You can reach our support team through our contact us page or by emailing us at info@liavida.com.
9) Do you ship internationally?
At this time, we ship within the United States only.
10) Do you have a physical store location?
No. We are an online only store, which allows us to offer competitive pricing and a broader product selection.
11) Do you accept bulk or wholesale orders?
Yes. Bulk order inquiries are welcome. Please contact our support team for more information.
12) How do exchanges work?
If you need an exchange, please refer to our Return Policy for step by step instructions.
13) How can I track my order?
Once your order ships, you will receive a tracking number by email. You can also track your order through the Order Tracking page on our website.
For More Information
Questions?
Please visit our FAQs page or contact our customer service team.
Contact Information:
Store Name: Liavida
Address: 399 Emerson Rd, Longmeadow, Massachusetts, 01106, United States
Email: info@liavida.com
Number: +1 (413) 798-5705
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We aim to respond to all queries within 1 to 2 days.